FREQUENTLY ASKED QUESTIONS

Where are you located?
We are located in the heart of downtown Edmonton near Grant MacEwan at 10217-106 Street. Entrance to the building is on 106 Street next to Mac Insurance and Registry.

 

When can I visit the studio?
Visits to the studio is by appointment only. Please email us hello (at) houseofsew.com to schedule your next visit!

 

Where can I park?
Street parking is available but keep in mind we are situated near the Ice District which means on event days paid parking is still in effect between 6-9pm and on Saturdays. Alternatively, there is a lot across from Metro which provides reasonable rates.

 

Class Sizes
We like to keep our classes small so that every student gets the attention they need. Class sizes will vary between 6-12 students depending on the type of workshop. We offer a limited amount of private sessions each month, please email us if you prefer 1-on-1 lessons.

 

Do I need a sewing machine?
We have 10 x Brother NQ700 sewing machines in our studio that we teach on, so there is no need to lug yours to class. If you have any questions about your machine, we will gladly point you towards the right resources to get you sewing on your own machine.

 

Can children attend workshops?
Most definitely! Minimum age is 7 and currently we have programs for kids 7-12. We are also working on developing projects for parents and children who want to learn how to sew together.

 

Can I drink and snack in the studio?
Only closed water bottles are allowed near workstations. If you must put something in your stomach during class, please eat in the kitchen or out in the hall.

 

What time should I arrive for class?
Studio doors open 10 minutes before class. We will be able to let you in the building 20 minutes before class where you can wait in the hallways or waiting area on the second floor.

 

Traffic sucks today! Sorry but I am running late!
Please give us a call  at 780-429-0069 if you are running late so we can inform the teacher. If you are going to be more than 10 minutes late, this will likely be disruptive to everyone else in attendance and you will not be able to join the class.

 

Payment Methods
We accept all methods of payments online and only credit cards in the studio.

 

Refunds
Our workshops are all final sale! We do not offer refunds for any classes except in the rare event it has been cancelled and will not be rescheduled. In exceptional circumstances we may have to cancel a class/workshop, we will give you as much notice as possible and will try to accommodate you on a different date. We do not accept liability for travel or other costs.

 

Cancellations & Rescheduling
Due to the limited availability, we do not offer refunds and cannot guarantee re-bookings if you cannot attend your scheduled workshop(s). We will try our best to accommodate any date changes and place you on our waiting list for workshops that are not fully booked. We will only offer a direct transfer to another class/workshop if notice of cancellation is received at least ten days in advance of the reserved class/workshop. There will be a $50 administration fee per class/workshop for anything less than ten days.

  1. Cancellations or reschedules that occur within 48 hours of your scheduled course will result in a loss of fees. If you book into a course 48 hours or less, prior to the commencement of this course, your registration will be considered final sale and a cancellation and/or reschedule, for any reason, will result in a loss of fees.
  2. Classes may only be rescheduled once. See restrictions above. A rescheduled class must be taken within 30 days of the original class booking. Any further reschedules will result in a full loss of fees. A cancellation after a reschedule will also result in a full loss of fees.
  3. If you arrive more than a half-hour late it is assumed that you are not attending the course and you will lose your full course fee.

If you are unable to attend, please let us know as soon as possible and we will do our best to accommodate you on a different day. You may send someone in your place if you prefer. You should let us have their contact details (name, e-mail address and telephone number) in advance so that arrangements can be made where possible and confirmation details can be passed on.

Cancellation to attend a class/workshop must be given to us in writing. You can do this by sending an email to hello@houseofsew.com

 

Minimum number of registrants
We only run workshops that have 60% registration. In the event of low enrolment, the class will be rescheduled and we aim to give you at least 48 hour notice.

 

The class date I want to register for is full, do you have a waiting list?
Of course! Please check back on our website or subscribe to our mailing list to be notified of any spaces that may become available.

 

Additional information?
Beverly is first aid certified through the Red Cross (: